Medical Case Manager

Overall Purpose of Job

"This position requires relocation to Qatar for a 1 year contract"

The Medical Case Manager (MCM) will coordinate designated onsite medical cases to ensure that appropriate and timely medical services are provided. This task will be achieved through liaising with local healthcare providers to identify the appropriate care, service, and location to manage the healthcare needs of patients and families. The MCM will utilize and maintain an approved data collection system in support of the program to demonstrate an effective end-to-end case management process.   

Key Responsibilities

• Facilitate the capacity and capabilities within the Onsite Medical Teams and the requirement for care within the local healthcare system.  
• Responsible for the tracking, trending, and reporting of managed cases to support the defined reporting requirements of the client. 
• Coordinate patient care throughout the healthcare continuum. 
• Collaborate with social services to define patients’ needs and assist in plans for social service care. 
• Reassess patient needs based on the current evaluation of patient care. 
• Serve as an advocate for the patient within the internal and external healthcare system,  
• Serve as a 24/7 POC for local hospitals to provide clinical instructions/discharge instructions. 
• Communicate with clinicians' regarding treatment requirements, such as medications, etc. 
• Coordinate with evacuation services for patient pick-up from the local hospital. 
• Coordinate and verify insurance eligibility and coverage for specified care with receiving facilities. 
• Provide patient education on benefits, services, and other resources. 
• Facilitate communication with patients, providers, and payers to secure successful outcomes. 
• Maintain accurate case management documentation in accordance with HIPAA, and other local laws pertaining to confidentiality. 

Experience Required

• Minimum of 3 years full-time experience in a medical care setting as an RN. 
• Experience with the case management of pediatric and adult patients
• Knowledge of the nursing process, teaching principles, decision-making, and problem-solving techniques, 
• Ability to multitask, prioritize and meet demanding deadlines. 
• Ability to provide competent, comprehensive care under stressful situations.
• Results oriented and able to meet project deliverables. 
• Cultural sensitivity and awareness with the willingness to work with a foreign national patient population.
• Effective oral, written communication, and interpersonal skills. 
• Proficient IT skills including use of electronic medical records systems and software skills. 

Education Required

• Associate’s degree, bachelor’s degree, from an approved nursing program. [Preference to BSN] 
• Current license to practice in any US State
• Case Management Certification a plus. [ANCC Nurse Case Manager Certification] 

Physical Requirements

• Work is normally performed in a typical interior/office work environment.
• Work involves sitting and standing for prolonged periods of time.
• May require bending, stooping and lifting up to 15 lbs.

Other Special Requirements

• Common Access Card (CAC) or ability to obtain one. 
• Must be able to read, write and speak English to effectively communicate. 
• US DOS clearance or the ability to obtain one is required. 
• Must be able to relocate to Qatar.  
• A valid passport is required and must be in your possession prior to relocation. You must maintain a current passport during your stay in Qatar. 

Additional Information

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.