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Response Centre Nurse

Requisition Number:  29835

Edmonton, AB, CA

Overall Purpose

To be responsible for the delivery of professional and effective medical supervision services for all clients of International SOS to the highest standards of excellence in conjunction with the Medical Director, coordinating doctors and nurses.


Being among the first group of the Canadian Response Center, you will help build a Response Center (RC) for International SOS in the Leduc office.

This RC which will help cater to providing supervisory services across our MedSites in Canada, and deliver quality Medical Care to our clients, and their respective employees. Further, as a leader in the medical team of International SOS Canada, you will lead by example and contribute to the pioneering image of International SOS in the domain. You will also contribute to orientation and training of new employees being deployed to sites.



•    Responsibility for medical due diligence and case direction with respect to designated medical supervision cases on all transmissions. 
•    Assess each designated case with respect to its medical elements and provide direction in order to facilitate medical due diligence and render the appropriate supervision.
•    Responsibility for ensuring that there is an appropriate medical handover of cases at the beginning/ end of each shift.
•    Help determine the medical frequency/intensity of medical contacts with treating Doctors, Clients, patients and their family members as appropriate.
•    Receive and assess relevant medically related calls received from medsites/clients. Collect logistical, medical and collateral histories pertaining to the medical event/incident.
•    Provide telephone / telehealth medical assessment of designated patients in, assess and monitor the appropriateness of the treatment where they are located in conjunction with the Medical Director and Coordinating Doctors.
•    Organize and supervise appropriate medical supervision for designated Intl. SOS clients. This includes obtaining medical reports, organizing referrals, monitoring the patient’s conditions, recommending appropriate means of medical transportation, and monitoring the progress of such. 
•    Obtain medical reports from treating medical staff to ascertain the suitability of patient’s treatment, monitor medical care and co-ordinate the patient’s needs for transport as appropriate.
•    Conduct intermittent site surveys (review of medical facilities) to add to our network of medical providers as appropriate and available.
•    Partake in the further development and enhancement of Intl. SOS medical and logistic capabilities


•    Collect relevant medical information to produce focused professional medical reports that effectively communicated medical information to all types of clients.
•    Professionally communicate verbally and/or in writing to the relevant parties/clients of the progress of the patient’s condition.  Discuss appropriate medical management and dispositional recommendations.
•    Undertake responsibility for the medical information released from the Response centre.
•    Escalation as per Intl. SOS protocol to the Medical Directors of the Response Centre.
•    Maintain high standards for detailed and accurate documentation including the consistent updating of case files.
•    Act as Medical Authenticator for internal validation of required vaccinations and tests



Essential Job Duties and Responsibilities:

•    Support Medical Director in Quality Control of Medical Cases being delivered at MedSites  in Canada.
•    Conduct intermittent MedSite surveys and audits on our MedSites across Canada.
•    Conducts random (virtual) case note reviews for medsites
•    Support the team in writing procedures, protocols, implementation as deemed necessary.
•    Support during the audits as deemed necessary from a medical front.

•    Under the supervision of Medical Director, oqrganize and lead training of Health Care Professionals on MedSites with new processes, and/or systems.
•    Make a positive impact and significant contribution in onboarding of field Health Care Professionals going to industrial sites early in their career.
•    Develop and implement industrial medicine, WIICM and living conditions training package for new hires

•    Work within and promote all Intl. SOS policies and procedures.
•    Take an active role in interviewing new medical candidates 
•    Carry out other reasonable duties as requested by the Medical Director and, or Direct Manager.
•    Work flexible hours as appropriate to the needs of the post.
•    Undertake client specific training on unique software or involving programmatic requirements to fulfill the expectation of the contract and client.  
•    Be responsible for own Continuing Professional Education.  Intl. SOS will endeavor to support appropriate Continuing Professional Education requests.
•    Play a leading role in case management and team development, working closely with the Operations managers. 
•    Supports warehouse controlled medication management in conjunction with supply chain team
•    Attend supervision, training and departmental meetings as and when required. 
•    Undertake accountability for your workload.

Required Skills and Knowledge 
•    Proficiency in Word, typing, computer and communication skills
•    OSHA/IADC case management and recordability knowledge 
Required Qualifications 
•    British Columbia NP License - Strongly preferred
•    Alberta NP License – Strongly preferred as additional license 
Required Work Experience
•    Five years of recent inpatient clinical experience
•    2 years Industrial Health Care experience 
Required Languages
•    Fluency in English required
•    Billingual capability in French or other languages preferred 
Travel / Rotation Requirements 
•    Limited travel to site may be required
•    Rotation of shifts is based on the needs of the Response center. There may be night or weekend shifts required, which will be communicated in advance based on business needs
•    To start, shift expectations will be 8 hours a day, 5 days a week. This may change in the future.
•    Overtime eligible as per regulatory standards