Evergreen: Medical Office Assistant
Edmonton, AB, CA Leduc, AB, CA, T9E 1J9 AB, CA
International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. We were founded on the principle of putting our clients’ employees first and this is still true today. Led by 5,200 medical professionals and 200 security specialists our teams work night and day to find solutions to protect our clients and their employees in whatever situation they may be facing; we assess, advise and assist from a medical, security and logistical perspective on a global scale to protect and save lives and thereby enable our clients to achieve their business goals. As we’ve delivered on this mission over the last 35 years, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.
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With 15,000 employees in 92 countries, decades of experience, and 2500 global experts in Medical, Fire, and Rescue, we aren’t just setting the bar, we ARE the bar.
No one trains, prepares, leads, and innovates like International SOS, that’s why we are on more sites in Canada, and around the world, then any other competitor.
If you want a career in Health and Emergency Services, and want to be part of the world’s clear leader, International SOS is for you.
Start training for a lifetime of success today. Join the International SOS team.
We are looking for someone with a great attitude and the ability to work both independently and in a team environment.
We offer industry-competitive wages, referral bonuses, and incentives! Along with this, we ensure all equipment exceed industry standards. This coincides with International SOS's mission to provide the utmost service for our value.
We are currently looking to hire 2 Medical Office Assistant to work at one of our Leduc head office in Alberta. The shift is 4 days on and 4 days off.
Key Responsibilities
- Provide administrative expertise in the understanding and fulfilment of requests for assistance from our clients and Intl. SOS staff, in collaboration with medical and operations professional colleagues.
- Communication with Company Leadership, to escalate issues as required.
- Undertake project work or any other reasonable duties as required.
Response Centre Administration
- Assist with CRC documentation and record keeping.
- Completion of reports as required by clients and company policy and procedure.
- Reliably escalate cases and requests where required by company protocols
- Facilitate documentation requirements to/from provincial regulators, outside practitioners and health care facilities as required.
Quality Management
- Ensure CRC policies and procedures are up-to-date and personally adhered to.
- Notify HSE client of possible work-related incident/injury.
- Giving a site-specific orientation to all new CRC MOA staff.
Customer Service
- Demonstrate a professional, positive and caring attitude when interacting with clients and Intl. SOS staff with the objective of exceeding expectations.
- Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner and managing cases in line with policy and procedure.
- Address staff concerns to relevant managers and work with the departments to promote and improve a culture of problem solving.
- Manage cases with a sense of responsibility and urgency, proactively working around barriers and demonstrating a passion for achieving the best outcomes for our clients and Intl. SOS staff.
- Alignment with the Intl. SOS values of Passion, Expertise, Respect, and Care.
Administration, Documentation & Communication
- Ensure accurate reporting and record keeping in accordance with client’s needs as well as Intl. SOS procedure.
- Attend training and meetings as and when required.
- Actively develop own skills, knowledge and an area of personal interest to improve personal performance and add value to the team.
- Carry out any other reasonable duties as requested by the Operations Director.
Occupational Health and Safety Responsibilities
- Adequately induct, inform, train and supervise workers to ensure safe OH&S practices are understood and upheld by all Emergency Dispatch team members.
- Provide all appropriate Personal Protective Equipment (PPE) required ensuring workers can complete their job safely.
- Train workers in correct use of the PPE.
- Monitor and evaluate OH&S systems and procedures to ensure that workers are adequately protected from workplace hazards.
- Provide adequate facilities for the welfare of employees. This includes employee facilities and risk assessments on plant and procedures.
- Be aware of employer legal obligations under the relevant legal and regulatory requirements for OH&S in the location and meet those obligations in full.
Qualifications
At least one (1) years’ experience in medical clinic or related setting.
Experience with medical clinic administration and related software tools.
Call center experience beneficial but not required.
Required Qualifications
Completion of MOA certificate or equivalent
Class 5 Driver’s License
Working Conditions
Required Languages
- Excellent written and spoken English language. French beneficial but not required.
Travel / Rotation Requirements
- Night Shifts
- Required to work in Leduc office.
International SOS is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.