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Dental Receptionist

Requisition Number:  29955


The Kwajalein Project

The project site is the U.S. Army Garrison Hospital, located on the atolls of Kwajalein and Roi-Namur in the Republic of the Marshall Islands, a scenic chain of Islands equidistant from Hawaii, Australia, and the Philippines. It is one of the largest outsourced medical facilities in support of the Department of Defense. Since 2018 International SOS Government Medical Services, has been subcontracted to manage the 10-bed Critical Access Kwajalein Hospital, dental clinic, veterinary clinic, and a medical clinic on Roi-Namur. Kwajalein is a 6.5 square mile atoll where bikes are the primary mode of transportation. The more than 1,500 residents include military personnel, Army Civilians, contractors, and their family members.  Kwajalein is home to one of the world’s largest coral atolls and lagoons. The year-round warm and sunny weather supports a variety of activities, such as scuba diving, sport fishing, sailing, and wind surfing.  The military base also boasts a movie theater, bowling alley, gym, golf course, ceramics studio, and small shopping areas. 


The receptionist acts as the first point of contact for the office.

Essential Job Duties and Responsibilities:

•    Initiate and carry out administrative functions associated with Dental Clinic staff and patients. Perform/oversee a variety of receptionist and clerical duties related to treatment of patients, checking patients in/out, updating patient’s records, and scheduling patient’s appointments.
•    Develop and maintain methods to control and evaluate the quality and effectiveness of the work services provided. Recommend and advise the Dentist and Hospital Administrators on problems related to collaborative service efforts and provide appropriate plan for resolution.
•    Collaborate with hospital administration and Dentist to develop policies and administrative procedures for clinic.
•    Monitors patient flow, maintains contact with clinical staff regarding miscommunication in all aspects of providing dental care.
•    Collaborate patient scheduling plans with dental staff; coordinate and schedule patients for treatment.
•    Responsible for dental patient records; maintains files, audits files for treatment plan and appropriate charging.
•    Coordinates materials and supply inventory; assists staff in tracking purchases.
•    Partner with Dentist to conduct regular staff meetings.
•    Interface with clinic staff, and IT technical support for regular software upgrades and trouble shooting.
•    Prepare financial figures for weekly and monthly report as required.
•    Responsible for weekly and monthly activity and statistic reports
•    Coordinate price changes with Hospital Administrators and Hospital Billing Supervisor.
•    Submit and monitor work orders for any physical and technology related issues.
•    Other duties as assigned


Experience Required:

  • Recent dental practice experience in a role where the candidate has demonstrated ability to manage routine dental care issues- preferred
  • 2 years of experience in insurance claim submission and payment receipt. Practical knowledge of dental services, basic rules and regulations-preferred
  • Strong computer and organizational skills
  • Proficient oral and written communication skills
  • Must be able to read, write & speak English to effectively communicate

Education Required:

  • Associate degree or higher from an accredited college or university-preferred
  • Current American Heart Association Basic Life Support (BLS)

Other Special Qualifications:

  • This position is unaccompanied.
  • US Citizen or Permanent Resident Card is required. 
  • US DOD CNACI or the ability to obtain one is required.
  • Must be able to relocate to the United States Army Garrison - Kwajalein Atoll.
  • A valid passport is required and must be in your possession prior to relocation. You must maintain a current passport during your stay on Kwajalein Atoll.

Covid 19 Vaccine Policy

International SOS Government Services Inc. requires its employees to be fully vaccinated against COVID-19, where allowable under the law, unless the employee is approved for a reasonable accommodation based on medical conditions or a sincerely held religious belief that prevents the employee from being vaccinated.