Dental Office Lead and Claims Coordinator-Kwajalien

The Project

The project site is the U.S. Army Garrison Hospital, located on the atolls of Kwajalein and Roi-Namur in the Republic of the Marshall Islands, a scenic chain of Islands equidistant from Hawaii, Australia, and the Philippines. It is one of the largest outsourced medical facilities in support of the Department of Defense. Since 2018 International SOS Government Medical Services, has been subcontracted to manage the 10-bed Critical Access Kwajalein Hospital, dental clinic, veterinary clinic, and a medical clinic on Roi-Namur. Kwajalein is a 6.5 square mile atoll where bikes are the primary mode of transportation. The more than 1,500 residents include military personnel, Army Civilians, contractors, and their family members. Kwajalein is home to one of the world’s largest coral atolls and lagoons. The year-round warm and sunny weather supports a variety of activities, such as scuba diving, sport fishing, sailing, and wind surfing. The military base also boasts a movie theater, bowling alley, gym, golf course, ceramics studio, and small shopping areas.

Overall Purpose of the Job

The Dental Office and Claims Coordinator is responsible for supervising and assisting in day-to-day administrative duties for the dental clinic including but not limited to scheduling, patient statements, accounts receivable, billing, coding, records keeping, accounts, credentialing and human resources

Essential Job Duties and Responsibilities

•  Initiate and carry out all administrative functions associated with Dental Clinic staff and patients. Including insurance claims and payment allocations.
•  Develop and maintain methods to control and evaluate the quality and effectiveness of the work services provided. Recommend and advise the Dentist and Health Services Manger on problems related to collaborative service efforts and provide appropriate plan for resolution.
•  Participates in departmental planning for budgetary requirements and accountability.
•  Collaborate with hospital administration and Dentist to develop policies and administrative procedures for clinic.
•  Represent Dental Clinic and staff at Department Head meetings.
•  Monitors patient flow, maintains contact with clinical staff regarding miscommunication in all aspects of providing dental care.
•  Collaborate patient scheduling plans with dental staff; coordinate and schedule patients for treatment.
•  Perform/oversee variety of receptionist and clerical duties related to treatment of patients; receives patients.
•  Responsible for dental patient records; maintains files, audits files for treatment plan and appropriate charging.
•  Coordinates materials and supply inventory; assists staff in tracking purchases.
•  Partner with the Dentist and Health Services Manger to conduct regular staff meetings.
•  Interface with clinic staff, and IT technical support for regular software upgrades and trouble shooting.
•  Prepare financial figures for weekly and monthly report as required.
•  Responsible for weekly and monthly statistics.
•  Submit and monitor work orders for any physical and technology related issues

Key Responsibilities

Handles all requests and inquiries for patient health information whether received via mail, fax, phone or in-person.

· Verifies the patient identity and confirms that the authorization is valid.

· Ensures the requesting party has a legal right to request a patient’s medical information.

· Provides excellent customer service by being attentive and respectful; ensures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems. Helps resolve customer service matters in a polite manner.

· Accesses computerized patient record and/or other computer systems for patient information needed for faxing and for other requestors of the medical record.

· Performs at established quantitative and qualitative work standards to meet departmental goals and objectives.

· Promotes quality improvement, staff and patient safety, and cultural diversity through department operations and by personal performance.

· Provides service in a manner that is appropriate for the patient’s age; demonstrates knowledge and skills necessary to meet the patient’s physical, psychosocial, educational, and safety needs.

· Compiles and maintains credentialling files for medical personnel.

· Assists with other administrative tasks and required.

Experience Required

•  Recent dental practice experience in a role where the candidate has demonstrated ability to manage routine dental care issues.
•  2 years of experience in insurance claim submission and payment receipt. Practical knowledge of dental services, basic rules and regulations.
•  Strong computer and organizational skills
•  Proficient oral and written communication skills

Education Required

•  AAS or higher from an accredited college or university (Preferred)
•  Current American Heart Association Basic Life Support (BLS

Physical Requirements

•  Work is normally performed in a typical interior/office work environment.
•  Work involves sitting and standing for prolonged periods of time.
•  May require bending, stooping and lifting up to 15 lbs.

Other Special Qualifications

•  Must be able to read, write & speak English to effectively communicate.
•  This position is unaccompanied.
•  US Citizen or Permanent Resident Card is required.
•  US DOD NACI or the ability to obtain one is required.

 Must be able to relocate to the United States Army Garrison - Kwajalein Atoll.

 A valid passport is required and must be in your possession prior to relocation. You must maintain a current passport during your stay on Kwajalein Atoll.

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.