Administrative Support Supervisor

Requisition Number:  48506


The Project:

The project site is the U.S. Army Garrison Hospital, located on the atolls of Kwajalein and Roi-Namur in the Republic of the Marshall Islands, a scenic chain of Islands equidistant from Hawaii, Australia, and the Philippines. It is one of the largest outsourced medical facilities in support of the Department of Defense. Since 2018 International SOS Government Medical Services, has been subcontracted to manage the 10-bed Critical Access Kwajalein Hospital, dental clinic, veterinary clinic, and a medical clinic on Roi-Namur. Kwajalein is a 6.5 square mile atoll where bikes are the primary mode of transportation. The more than 1,500 residents include military personnel, Army Civilians, contractors, and their family members.  Kwajalein is home to one of the world’s largest coral atolls and lagoons. The year-round warm and sunny weather supports a variety of activities, such as scuba diving, sport fishing, sailing, and wind surfing.  The military base also boasts a movie theatre, bowling alley, gym, golf course, ceramics studio, and small shopping areas.

Overall Purpose of the Job:

The Administrative Support Supervisor is responsible for supervising and assisting in day-to-day administrative duties for the hospital billing department, reception, medical logistics, and allied health departments, including but not limited to scheduling, patient statements, accounts receivable, billing, coding, records keeping, accounts, credentialing and human resources.

Job Profile:

Essential Job Duties and Responsibilities:

  • Leads and assists with day-to-day activities and prioritization of tasks.
  • Leads and assists with daily administrative functions for the hospital reception team in general operations
  • Assists medical billing and collections including allied health services.
  • Assists reception and welcomes patients and visitors into the hospital and offer assistance with any inquires they may have, including checking them in for their appointment. 
  • Assists in answering phone calls and emails in a prompt and efficient manner and routing them to the proper department.
  • Coverage for front desk during absences or during lunch breaks as required.
  • Active participation in Mass Casualty exercises and events.
  • Performance and other duties as assigned.

Job Skills & Knowledge Requirements:

  • Minimum of 2 year of experience in an administrative lead role preferably in a hospital setting.
  • Associate Degree or higher in Healthcare Administration preferred
  • Medical terminology knowledge highly preferred. 
  • Experience with Microsoft Office programs such as Word, Outlook and Excel.  
  • Effective verbal and listening skills.
  • Time management skills.

Physical Requirements:

•    Work is normally performed in a typical interior/office work environment.
•    Work involves sitting and standing for prolonged periods of time.
•    May require bending, stooping and lifting up to 15 lbs

Other Special Qualifications:

  • This position is unaccompanied. 
  • Must be able to read, write and speak English to effectively communicate
  • US Citizen or Permanent Resident Card is required.  
  • US DOD NACI clearance or the ability to obtain one is required.
  • Must be able to relocate to the United States Army Kwajalein Atoll.  
  • A valid passport is required and must be in your possession prior to relocation. You must maintain a current passport during your stay on Kwajalein Atoll. 

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

This job description outlines the types of responsibilities the incumbent is required to perform.
The incumbent may be required to perform job related tasks other than those specifically presented in this job description. This job description is subject to regular review.