Client Success Partner

Company Profile

INTERNATIONAL SOS

International SOS is the world’s leading medical and security risk management services company. With 13,000 employees, we care for clients across the globe, from more than 1,000 locations, in 90 countries. Protecting our members and saving lives, we make a difference every single day. Our modern, vibrant and friendly environment offers you an opportunity to develop a meaningful career on a global scale:

• Hybrid work model; work from home and in the office
• Join a global company and collaborate with experts in medicine, security, and logistics
• Help your customers keep their employees safe while they travel for work

Front line, customer facing and customer advocate role, responsible for managing client requests, educations, questions, or issues related to all our products and services

About the role

The Client Success Partner is part of a Client Success team, handling all requests and queries sent from their assigned customers and sales team in the region. Key responsibilities:

• Manage and support the regional client portfolio as a team
• Supports Account Management and Business Development teams for client review and discussion

• In partnership with the Sales team, develop and execute project plans, ensuring scheduled events and milestones are delivered on time
• Proactively engage clients in utilisation of their solutions and services

About you

• Proven experience (minimum 3 years) in a client service role, with international corporate organisations
• Proven service delivery experience for an enterprise application that is delivered as an online service
• Strong skills in project management, creative problem solving and communication
• Self-motivated and analytical, with an eye for detail
• Full working rights in Australia
• Excellent written and verbal skills in English
• Degree qualified
• Salesforce experience is highly desirable

Benefits

• You will never get bored, you’ll continue to learn every day, surrounded by a passionate global team of experts
• Strong product training is available
• Flexible work environment with the opportunity to work autonomously
• Option to purchase additional annual leave
• Health insurance discount
• Annual paid volunteering days

Don't miss out this unique opportunity, click Apply now!

Only suitable shortlisted candidates will be contacted