Account Manager

Requisition Number: 61286

Location:

Sydney, NSW, AU, 2000

About the Company

International SOS is a global leader in travel risk management services, with a dedicated workforce of over 12,000 professionals worldwide. We are committed to safeguarding the health, safety, and well-being of individuals, providing unparalleled support and services wherever they are. Our Assistance Centre provides 24/7 international health and security assistance to members travelling or living overseas. Staffed by a network of medical, security, aviation, and logistics specialists, we prepare customers before departure, support them while abroad, and provide assistance whenever they have a question or concern.

About the role

Manage and grow a portfolio of medium to large clients by building strong relationships, driving engagement and utilisation, and identifying opportunities for retention, renewal, and account expansion. Partner closely with internal teams to ensure service quality, deliver strategic account plans, and achieve sales and profitability targets across the client lifecycle.

Key responsibilities

Own and manage a portfolio of client accounts, driving retention and profitable growth
Build strong client relationships through regular engagement and business reviews
Identify and deliver renewal, extension and cross‑sell opportunities
Develop and execute account plans aligned to client needs
Collaborate with internal teams to ensure high-quality service delivery
Monitor account performance, utilisation and commercial outcomes

About you

2+ years’ experience in account management in a B2B setting.
Experience in the service industry particulary within professional, managed or business services is desirable.
Proven success meeting or exceeding retention and growth targets
Strong commercial acumen and value based selling capability
Confident communicator with excellent stakeholder management skills
Proactive, organised and customer focused
Bachelor’s degree (or equivalent) preferred
Hold full working rights in Australia
Be based in either Sydney or Melbourne

Benefits

Opportunities to expand your career regionally and internationally within a multinational company with consistent growth
Ongoing training and development opportunities
Enjoy rewards for your contributions, including service awards
Option to purchase additional annual leave

At International SOS, we cultivate a supportive atmosphere where everyone can thrive. We encourage applicants from all ages and backgrounds, including Aboriginal and Torres Strait Islander peoples, disabled people, diverse genders, cultures, and languages, LGBTQIA+ identities, neurodivergent individuals and veterans to apply. We value your unique perspectives and skills through our commitment to inclusion, equality, and support. We are a truly global organisation, where diversity is embraced as an asset. We operate in over 90 countries, with diverse employees speaking over 100 languages and dialects.