Account Executive

Requisition Number: 61266

Location:

Sydney, NSW, AU, 2000

About the role

This opportunity has arisen as a result of our continued committment to internal growth and progression of our team members, reflecting the success and expansion of the business. The role is focused on managing an assigned portfolio of SME clients across the ANZ region, owning the full client lifecycle from onboarding and ongoing engagement through to renewal and growth. You will be responsible for building strong client relationships, understanding their needs, and delivering value-driven solutions to maximise retention and drive expansion.

Key responsibilities

Manage a portfolio of SME accounts to drive engagement, satisfaction, retention, and growth.
Build and execute account plans aligned to client needs across short-, medium-, and long-term opportunities.
Develop and manage a pipeline of renewals and extensions, ensuring timely and successful closure.
Apply value-based selling and negotiation techniques to deliver commercially sound outcomes.
Build strong relationships with clients and collaborate with internal teams to deliver seamless service.
Maintain a deep understanding of products and services to effectively position solutions.
Monitor account performance and profitability, ensuring value delivery for both client and business.
Deliver a customer-centric experience through proactive engagement and responsive service.
Manage priorities effectively, balancing planned activities and reactive client needs.

About you

2+ years’ experience in a B2B client-facing, account management, or customer engagement role.
Proven ability to build relationships with clients and internal stakeholders.
Experience working in a fast-paced, collaborative or international environment preferred.Bachelor’s degree (or equivalent) in a relevant field.
Strong communication and stakeholder engagement skills.
Commercial mindset with experience in negotiation and value-based selling.
Ability to think strategically and manage accounts proactively.Highly organised with strong time management and prioritisation skills.
Adaptable and able to respond effectively to changing client needs.
Customer-focused with a proactive, solutions-driven approach.
Collaborative team player with a high level of ownership and accountability.
Comfortable using Microsoft Office and digital tools.

Benefits

Opportunities to expand your career in a multinational company with consistent growth
Ongoing training and development opportunities

About the Company

International SOS is a global leader in travel risk management services, with a dedicated workforce of over 12,000 professionals worldwide. We are committed to safeguarding the health, safety, and well-being of individuals, providing unparalleled support and services wherever they are. Our Assistance Centre provides 24/7 international health and security assistance to members travelling or living overseas. Staffed by a network of medical, security, aviation, and logistics specialists, we prepare customers before departure, support them while abroad, and provide assistance whenever they have a question or concern.

At International SOS, we cultivate a supportive atmosphere where everyone can thrive. We encourage applicants from all ages and backgrounds, including Aboriginal and Torres Strait Islander peoples, disabled people, diverse genders, cultures, and languages, LGBTQIA+ identities, neurodivergent individuals and veterans to apply. We value your unique perspectives and skills through our dedication to respect and care. As a truly global organisation; we operate in over 91 countries, with multicultural employees speaking over 100 languages and dialects.