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Senior Solutions Architect

Date: 21-Jul-2022

Location: London, LND, GB

Company: International SOS

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. Established 35 years ago, we have become market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.

Job Description


As a Senior Solution Architect you will be responsible for defining the overall approach for MSAS service delivery, knowledge management and content products, capabilities and technologies utilised by International SOS’ business lines, in accordance with the architecture roadmap. This position is responsible for the implementation of service-oriented and component-based digital platforms technologies that serve the customers.

Collaborating with the Service Delivery Scrum team, Medical, Security and Operations Professionals, Content Services Business Unit colleagues, Digital and Product, Group Architecture, Group IT - Infosec and Data Privacy Colleagues you will interface with MSAS service delivery stakeholders and content services, ultimately defining, designing & advising on the delivery of technology-enabled solutions.


Key Responsibilities


- Working with our Medical, Security, Operations and Service Delivery scrum team develop the digital platforms and products architecture strategy for the case management ecosystem.

- Translates business and technical requirements into an architectural roadmap to achieve business objectives and documents all solution architecture design and analysis work

- Works closely with the product owners and product managers to ensure a robust architectural runway that can support future business requirements throughout the product lifecycle

- Working with the Content Services Business Unit leadership, particularly the Senior Product Owner and Head of Engineering, develop IT & digital platform and product architectures for the unit.

- Understand business drivers and business capabilities (future and current state) and determine corresponding enterprise solution designs and change requirements to drive the organization's targeted business outcomes

- Advise on development of appropriate solution architectures in response to product development initiatives.

- Design digital platforms & product technology, data and solution deployment roadmaps.

- Assist in identifying which technology components to incorporate into the overall designs based on suitability for purpose, cost benefit analysis and research.

- Explore a range of possibilities and creative alternatives to identify the most effective solutions.

- Evaluate vendors, partners and potential acquisitions for architectural recommendations.

- Explain to the developers what is required and provide support as required to ensure delivery of the documented solution.

- Own and deliver the solution approaches for the next generation in a manner that delivers a high reliability, scalable, secure and extensible design.



Required Skills and Knowledge

- Prior experience in CRM, Case Management and Content Management solutions

- Knowledge of digital product & platform development and coding practices

- Able to effectively determine the most relevant technologies for a solution approach.

- Understanding of the optimum approaches for cloud-based applications in relation to high reliability and highly scalable solutions

- Practical understanding of business use cases that are enabled by different data solution architectures.

- Ability to lead technical and non-technical teams to ensure business value is delivered.

- Strong communications skills; confidence in working out solution strategies and enterprise roadmap with executives and with implementation details with operational staff

- Strong interpersonal skills and the ability to communicate effectively with senior executives  across a multicultural, multinational environment.

- Excellent ability to listen and interpret requirements correctly.

- Solid experience gained as a Developer 

- Experience in the architecture of digital products / platforms in cloud environments (AWS preferred / MS Azure, DevSecOps tools and SDLC environment)

- Educated to a degree level or equivalent.

- An excellent standard of written and spoken English is essential. 

- Proficiency in any other language is an advantage.

Additional Information


Working amongst a team spread globally (Singapore, Philadelphia, London and Kuala Lumpur) you will need some flexibility on timing in order to be able to collaborate with colleagues effectively


Some project based travel will be involved

At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development.  We encourage every person to be their personal best by creating an environment of inclusion, equality and support.

International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2022.