Network Services Manager

Overall Purpose Of The Job

1.Business support
2.Network Management (rightsizing & adequacy, quality & value)
3.Providers relationship management

Essential Job Duties and Responsibilities:

1.Business support
   a.Support Operations and Medical Teams and management as well as teams managing other programs (Medfit, Medaire, Tricare and others) in terms of network service delivery and quality, to ensure the network is used in an optimal manner
   b.Work with Finance to ensure provider payments are made in a timely manner and finance related KPIs are met
   C.Liaise with global NETWORK SERVICES contacts as required regarding corporate projects or global proposals
   d.Work with Medical Services, Consulting team to seek opportunities for collaboration e.g. Site Health Reviews
   e.Identify commercial opportunities for new partnerships and for opportunities to streamline the network

2.Network Management (rightsizing & adequacy, quality & value)
   a. Ensure the network in the assigned territory adequately supports the needs of the clients and the various program requirements are met and optimal support is provided to the business
   b.Conduct provider site evaluations as required, ensuring trips are also used to maximize commercial and relationship development opportunities
   c.Optimize the engagement of medical, security and aviation experts in network management
   d.Ensure that service providers data base (SPIN) is adequately completed either by the local NETWORK SERVICES team or by or Kuala Lumpur Provider Network Support team
 
3.Providers relationship management
   a.Enhance existing relationships with providers, particularly at an executive level and leveraging on the relevant internal stakeholders, in order to maximize commercial opportunities and outcomes
   b.Negotiate and obtain agreements with qualified service providers, including discounts 
 

Required Work Experience

•At least 5-7 years work experience
•Experience in account management or network management 
•Experience in healthcare/medical environment is a plus

Other Requirments

Required Competencies (Critical behaviours necessary to successfully perform the job)
 •Exemplary communication skills and ability to communicate effectively at executive levels
 •Strong business acumen, with ability to negotiate and generate commercial outcomes
 •Action oriented: problem solving, perseverance and drive for results
 •Ability to work independently and perform well with little supervision
 •Ability to work under pressure in complex environments, and to effectively manage competing priorities across multiple projects and business lines
 •Cross cultural sensitivity and experience working with global teams
 •Strong customer service ethos 

Required Qualifications (Brief description of the educational background needed to perform the job)
 •Graduate from a premier university with strong academic achievements

Required Languages (Brief description of the language skills needed to perform the job)
 •Excellent written and spoken English & Japanese languages in business setting