Coordinating Nurse

Overall Purpose Of The Job

To be responsible for the delivery of professional, effective and timely medical assistance services inclusive of medical transportation for International SOS. The health care support meets a high standard of clinical excellence and customer service in partnership with the local and regional medical assistance teams.
 

Essential Job Duties and Responsibilities:

MEDICAL ASSISTANCE RESPONSIBILITIES
•Responsibility for medical due diligence and case direction with respect to designated medical assistance cases on transmission. 
•Assess each designated case with respect to its medical elements and provide clinical direction to facilitate medical direction and render the appropriate assistance.
•Provide clinical advice and assistance with referrals and claim assessments, this includes the assessment of health care costing to ensure reasonable and customary billing. 
•Assist with clear case direction during the daily transmission process.
  
MEDICAL ASSISTANCE SERVICES
•Receive and assess relevant medical related calls. 
•Collect logistical, medical and collateral case histories pertaining to the medical event / incident.
•Provide telephone medical assessment for patients and medically monitor the appropriateness of the treatment in their location in partnership with other centers. 
•Provide medical advice to clients, first callers, relatives, patients and their family members.       

MEDICAL LIASON AND REPORTING 
•Collect relevant medical information to produce detailed medical reports that effectively communicate medical progress and information to all types of clients.
•Effectively communicate verbally and/or in writing with the relevant parties/clients on the progress of the patient and discuss appropriate medical management and dispositional recommendations.
•Is responsible for the medical information released from the Assistance Centre. 
•Liaises with relevant Treating Medical Officers, Local Medical Officers and medical departments as appropriate to expedite case management.

MEDICAL TRANSPORTATION
•To appropriately manage and ensure that the assistance centre equipment and escort personnel are prepared for the process of medical transportation for evacuation / repatriation at all times.   
•To work collaboratively with the operations medical team throughout the period of patient movement. 
•To work within the standard operating procedures to facilitate authorization and communication advisement throughout the period of patient medical evacuation and admission / discharge to / from the treating facility. 
•To participate in the medical training of internal and external escort nursing team members. 

MEDICAL EQUIPMENT ROOM
•To be responsible for the medical equipment and medication in respect of purchasing, storing, inventory reporting and maintenance. 
 

Required Skills and Knowledge

•Able to demonstrate clinical leadership and application of a team focused approach in the clinical setting. 
•The ability to prioritize medical information and produce clinical recommendations for clients. 
•Professional written and verbal communication skills
•Customer /client focused approach to clinical care. 
•Confidence in clinical decision making.
•Quality of Service
•Efficiency

•Coping with Pressure and Setbacks
oWorks productively in a pressurised environment; Keeps emotions under control during difficult situations; 
oBalances the demands of a work life and a personal life; Maintains a positive outlook at work; 
oAbility to understand a problem,  seek, analyse and apply recommendations for positive outcomes; 
oHandles criticism well and learns from it.
 

Required Work Experience, Qualifications, Languages

•Experience of working in the acute care clinical setting, preferably ICU/ER for a period greater than 3 years. 
•Prior medical assistance experience, desirable but not essential.   

•Registered Nurse
•Current certificate in Advanced Cardiac Life Support.
•Advanced specialist qualification in Intensive Care or Emergency Nursing desirable;

•Proficient with oral and written communication (English and Japanese)

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