Coodinating Doctor

Overall Purpose Of The Job

The Coordinating Doctor provides clinical leadership and medical support to the 24 hour Assistance Centre combined with the running of medical evacuations and transport of patients. 
 

Essential Job Duties and Responsibilities:

•Demonstrate an understanding of the differences in the scope of services we provide for each client and confidently deal with each case type appropriately.
•Provide professional telephone medical consultations to patients and monitor the appropriateness of the medical treatment.
•Obtain medical reports verbally from treating Doctors to ascertain the suitability of patient’s treatment and/or to coordinate the patient’s needs for transport.
•Obtain medical reports from patient’s Doctor or local specialists to aid treatment and to assess any pre-existing issues.
•Monitor the medical aspects of evacuations and repatriations, including assessing the necessity of an evacuation and the means by which it should take place.
•Liaise with medical departments of various commercial airlines for passenger clearance. Complete medical information forms with accuracy and within required timeframes.
•Maintain open communication lines with other medical and operational team members and other International SOS Assistance centre employees to ensure cases are effectively managed.
•Professionally document all patient case notes and details in the case management system.
•Create and update all medical actions on cases to reflect the appropriate plan of action and ensure that it is reflected in the transmission synopsis for hand over to the next shift. 

MEDICAL ASSISTANCE SERVICES 
•Receive and assess medical assistance related calls received from Intl.SOS clients.
•Collect logistical, medical and collateral information pertaining to the medical event/incident. 
•Facilitate and direct the provision of assistance solutions through accredited medical and technical providers at the patient location.  
•This includes obtaining medical reports, organising referrals, monitoring the patient’s conditions, advising on appropriate means of medical transportation, and monitoring the progress of such.
•Direct the frequency /intensity of contacts with treating Doctors, Clients, patients and their family members as appropriate. 
•Professionally communicate verbally and/or in writing relevant medical and logistical information in accordance with the client requirements.

MEDICAL TRANSPORTATION
•Consistently maintain the Intl.SOS Medical Transportation Standards (MTS) in expediting all medical transportations.
•Assessment of the medical and logistical aspects of evacuations and repatriation, including the assessment of the necessity of an evacuation and the means by which it should take place. i.e. air-ambulance / commercial carrier / seated / stretcher / escort type / medical equipment etc.
•Liaise with medical departments of various airlines for passenger medical clearance as indicated. 

GLOBAL ASSISTANCE NETWORK (GAN) AND REFERRALS
•Assist with organising  medical referrals such that patients are referred to appropriate levels of care and the appropriate medical provider is selected
•Collation of new information on medical providers and facilities encountered and transfer of this information to the Global Assistance Network (GAN) department with medical comment for further investigation. 
•Assist in the review and implementation of Emergency Procedures (EP) for Intl.SOS’ client locations in the region. 

CASE ESCALATION
•Escalation as per Intl.SOS protocol to the Medical Directorship of the Assistance centre, Regional Medical Directorship and Corporate Assistance Department (CAD).

PROMOTION OF INTL.SOS SERVICES
•Participate, under the direction of the Medical Director and General Manager and in consultation with the Marketing Manager, in appropriate business development activities to enhance the development of Intl.SOS activities.

Required Skills and Knowledge

•Work effectively with non-medical staff and clients
•Integrate medical information and produce recommendations to clients
•Present medical information to non-medical staff and clients
•Effectively balance medical needs with commercial considerations
•Professional written and verbal communication skills 
•Customer/client focused
•Empathetic manner 
•Confident clinical decision making skills
•Time management 
•Team player
•Cultural awareness
•Computer literate 

Required Work Experience, Qualifications, Languages

•Medical Doctor with 6 years plus post graduation experience
•Experience gained within accident & emergency and general practice
•Varied international medical and/or health care system experience
•Experience in assistance, aviation, remote area medicine 

•Full registration to practice medicine in country of origin 

•Proficient with oral and written communication (English and Japanese)