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JPP Service (Payments and Appts)

Date: Oct 1, 2022

Location: JP

Company: International SOS

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.

Essential Job Duties and Responsibilities:

International SOS Government Services administers the TRICARE Overseas Program (TOP) providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.

The Japan Service Payments & Appointments Executive will provide an end to end service for providers and beneficiaries in Japan from appointment making, issue resolution to claims payment.

Key Responsibilities

  • To ensure the accurate and timely processing of Japan Authorizations and attendant Appointments, within Intl SOS standards and contractual KPIs
  • To ensure the accurate and timely functioning of the Japan Payment Process (JPP) including upload to WPS portals and claim reimbursement
  • Help resolve claims issues on behalf of providers and beneficiaries, working with Intl SOS teams to ensure timely and accurate resolution within TRICARE rules

 

Required Skills and Knowledge 

  • Experience demonstrating Customer Service Skills in the private sector. 
  • Claims/billing Experience
  • Knowledge of hospital/medical administration a plus.

 

Required Competencies 

  • Attention to detail
  • Able to work to tight timelines
  • Proactive problem solver, analytical thinker, good organizational skills
  • Comfortable with financial data and reconciliations
  • Experience studying or living overseas a plus

Description:

 

Required Work Experience 

  • Claims and billing in a small to medium size organization, preferably in the healthcare of financial sectors
  • Demonstrating customer service skills, preferably in the private sector

 

Required Qualifications

  • Further education desirable

 

Required Languages

  • Strong “business level” English language skills, both verbal and written
  • May be requested to translate invoices from Japanese to English on an “as needs” basis

 

Travel / Rotation Requirements 

  • Minimal; less than 10%

At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development.  We encourage every person to be their personal best by creating an environment of inclusion, equality and support.