Travel and Lifestyle Consultant
Shanghai, CN, 200082
Aspire Lifestyles is a leading global provider of Concierge and Loyalty services, catering to clients in banking, payments, insurance, luxury retail, automobile, and luxury property sectors. As a pioneer in the Concierge industry, we focus on delivering exceptional services, including employee concierge, wellness programs, and digital offerings. Our commitment to innovation, excellence, and social responsibility ensures we create memorable experiences and provide outstanding service for our clients.
For more information, visit www.aspirelifestyles.com.
About the role
The incumbent is responsible for managing and fulfilling customer requests for standard as well as high profile Aspire Lifestyles customers via phone, wechat, email, etc. He/She will fulfill the request through a variety of resources (Internet, team member or personal experience, partners, Aspire Lifestyles resources, etc.), and communicate responses in a prompt, professional, and concise manner. This individual serves to uphold the highest levels of customer service and quality.
Key responsibilities
- Independently (and as needed part of a team) fulfills high profile program client requests, Aspire Lifestyles demo requests, and other requests as necessary via phone, email, wechat, and other communication mediums.
- Provides accurate and timely information regarding requests.
- Provides services as per contractual scope of services and is able to say “no” positively.
- Establishes relationships with customers, learning their likes and dislikes.
- Initiates outbound calls in compliance with program needs and requirements.
- Applies high quality customer service guidelines when fulfilling customer requests.
- Leverages current partners and utilizes Internet and other resources to fulfill requests.
- Represents clients’ brands in a professional, courteous manners
About you
- 5+ years customer service experience in travel/tourism, hospitality, retail, hotel/guest services
- A keen interest in global lifestyle experiences (shopping, sports, culture, travel, etc.)
- Tertiary educational qualifications relevant to travel or service industry
- Excellent oral and written English language skills
We take care of our employees:
- Office location is accessible via public transport
- Medical coverage for employee (outpatient and inpatient)
- Highly engaged and empowered work culture
- Continuous learning & development