Process Trainer

About Aspire Lifestyles

Aspire Lifestyles is a leading global provider of Concierge and Loyalty services, catering to clients in banking, payments, insurance, luxury retail, automobile, and luxury property sectors. As a pioneer in the Concierge industry, we focus on delivering exceptional services, including employee concierge, wellness programs, and digital offerings. Our commitment to innovation, excellence, and social responsibility ensures we create memorable experiences and provide outstanding service for our clients.

For more information, visit www.aspirelifestyles.com.

Position Summary

The purpose of this role is to serve as the subject matter expert in designing, developing, and delivering innovative Aspire Lifestyles-branded training methodologies, standards, and curriculum. The role is responsible for training new staff, supporting the continuous development of existing employees through creative learning initiatives, and ensuring high-quality service delivery to Aspire Lifestyles clients and customers. It also involves creating a clear, accessible service offering through well-established standards and content, while acting as a custodian of the brand and values by fostering a culture that motivates learning and celebrates success

Key Responsibilities

• Establish:
  Drive Aspire Lifestyles' corporate objectives by understanding business needs, audits, compliance standards, and planning with a KPI impact focus.

• Innovate:
  Lead creative workshops and collaborate with stakeholders, focusing on user-centric and client-first development solutions using subject matter experts.

• Design:
  Create blended learning interventions aligned with Design & Delivery Principles, customized for Aspire Lifestyles and appealing to diverse learners.

• Implement:
  Coordinate with stakeholders to deliver timely, client-focused development interventions incorporating Educate, Expose & Experience opportunities.

• Deliver:
  Facilitate development programs, train trainers, assess outcomes, and maintain development records while pursuing personal growth and calibration.

• Embed:
  Enhance learning retention through embedding activities, internal communication, coaching, and fostering a strong brand-driven service culture.

• Evaluate:
  Analyze and act on KPI data to measure development effectiveness, celebrate learning successes, and align outcomes with business objectives.

Job Requirement

• Strong geographical awareness and cultural sensitivity.

• Experience in Learning and Development within operations or technical environments.

• Project Management experience is an added advantage.

• Background in concierge, hospitality, luxury, or similar sectors (e.g., logistics, security, shared services).

• Minimum 5 years of relevant experience in the banking, hotel, or travel industry.

• Tertiary qualifications related to the service industry or adult learning and development management.

• Excellent oral and written English communication skills.

• Willingness to travel locally and globally as required to support Aspire Lifestyles locations.

We take care of our employees:

• Medical coverage for employee
• Highly engaged and empowered work culture
• Continuous learning & development