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Work From Home Lifestyles Consultant (TX Residents ONLY)

Custom Field 4:  2624
Location: 

TX, US

Aspire Lifestyles - "Extraordinary Every Time"

 

Lifestyle Consultant

 

Description

 

Aspire Lifestyles is a global leader and Concierge industry pioneer with nearly 30 years of experience designing and managing high performance Concierge programs and customer loyalty solutions. Join a dynamic and leading concierge company that offers a competitive package:

 

  • $15.50 hour base pay; opportunity to earn up to $45K annually, depending on performance, and hours worked.
  • Eligible for merit increase (based on performance) in annual performance review program.
  • Paid Training.
  • Overtime potential.
  • Monthly and Quarterly performance based bonuses.
  • Quarterly Pay for Performance Bonus.
  • Health, dental and vision benefits after 30 days of employment.
  • 401(k) program with company match.
  • Paid time off program.
  • Paid holidays and floating holidays.
  • Career opportunities.
  • This is a Full Time position.
  • CURRENT SHIFTS: afternoons and evening.
  • Please note: MUST be able to complete Monday - Friday DAY SCHEDULE Training program.
  • MUST be able to work on Weekends**

 

      Job Responsibilities

 

  • Deliver white glove Concierge services to an elite clientele, assisting with tasks including placing dining reservations and suggestions, flower orders, entertainment and ticket inquiries, assistance while travelling and more.
  • Utilize a variety of resources including search engines, websites and internal resources to research customer requests with the goal of delivering meaningful, valuable solutions and customized recommendations and services.
  • Utilize multiple complex systems to accurately document and research customer information.
  • Provide meaningful and relevant insight to customers regarding the services that their Concierge can provide for them.
  • Maintain acceptable performance standards including effectiveness, efficiency and quality through inbound and outbound virtual channels (phone, chat, email, etc.).
  • NO SALES REQUIRED.

 

 

       Job Requirements

 

  • High school diploma or equivalent is required.
  • Superior customer service and communication skills are a must, with a minimum of 2 years of customer service experience, preferably in a call center environment.
  • Experience in a white glove or luxury industry is an asset. Prior experience in the Hospitality, Travel, or Entertainment industries preferred.
  • Must be internet savvy and proficient at navigating multiple systems at one time.
  • Able to work in a fast paced, structured 24/7 call center.
  • Excellent written and oral communication skills.

 

 

       Work Environment Requirements

 

  • Reliable, high-speed Internet connection and dedicated land-based phone line (not VOIP).
  • Must be able to establish a home office that provides and maintains the following equipment: cross-cut shredder, desk and chair.
  • Dedicated work-space that is quiet with door that can be locked. Computer equipment must not face hallways or windows.
  • **Internet and Phone provider CANNOT be the same**

 

We are an Equal Opportunity Employer.

ALWH