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Customer Service Concierge - REMOTE - US

Requisition Number:  34194
Location: 

US

Aspire Lifestyles- Customer Service Concierge

 

BONUS, BONUS, BONUS!

We are offering a $500 bonus upon successful Training Certification!


Work from Home Opportunity

 

Starting at $15.50/hr.
*We will be temporarily offering a $2.00/hr evening shift bonus

 

*MUST be able to work Full Time

 

*MUST be able to work Afternoons and Weekends

Job Description:

 

Aspire Lifestyles is a global leader and concierge industry pioneer with nearly 30 years of experience designing and managing high performance concierge programs and customer loyalty solutions. We pride ourselves on delivering extraordinary moments that our customers will talk about for years to come. We value a work-life-balance, promote from within and have a management team that is open to new ideas.

 

Aspire Lifestyles offers a unique opportunity to make memories for customers every day. The individual selected for this role will be responsible for fulfilling concierge specific requests for a very high profile client program, via phone, email and/or chat. We are currently looking for talent to be available for full time variable schedules including afternoons, evenings and weekends as required.

Why join Aspire Lifestyles?

 

  • Work from the comfort of your own home.

 

  • Health, dental and vision benefits after 30 days of employment.

 

  • Paid Training

 

  • 401K with company match.

 

  • Career advancement opportunities.

 

Please note that successful candidates must meet the following criteria in order to Work from Home:

 

  • Must provide a private at-home office space, with a lockable door, free of distraction.

 

  • Must have internet and maintain high speed internet access with a minimum speed of 25 mbps download / 5 mbps upload.

 

 

  • Wired internet connection (cannot use Wi-Fi connection) capable of continuously supporting excellent call quality and high-speed response rate. Internet connection must be connected to modem /router through hard cable/ethernet cord.

 

  • Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

Here’s what you bring to the team:

 

  • The ability to deliver white glove customer services to an elite clientele, assisting with tasks including dining reservations, ticket purchases and flower requests.

 

  • Recommend tailored solutions to the customer to drive brand loyalty.

 

  • Comfort in utilizing a variety of resources including search engines, websites and internal resources to research customer requests with the goal of delivering meaningful and valuable solutions.

 

  • Ability to navigate multiple complex systems to accurately document and research customer information.

 

  • Ability to maintain acceptable performance standards including effectiveness, efficiency and quality.

 

  • Able to work in a fast paced, structured call center environment servicing customers through inbound and outbound virtual channels (phone, chat, email, etc.)

Qualifications:

 

  • The ability to deliver white glove customer services to an elite clientele, assisting with tasks including dining reservations, ticket purchases and flower requests.

 

  • Recommend tailored solutions to the customer to drive brand loyalty.

 

  • Comfort in utilizing a variety of resources including search engines, websites and internal resources to research customer requests with the goal of delivering meaningful and valuable solutions.

 

  • Ability to navigate multiple complex systems to accurately document and research customer information.

 

  • Ability to maintain acceptable performance standards including effectiveness, efficiency and quality.

 

  • Able to work in a fast paced, structured call center environment servicing customers through inbound and outbound virtual channels (phone, chat, email, etc.)

 

Qulaifications:

 

  • High school diploma or equivalent is required.

 

  • Must be able to pass a pre-employment background check.

 

  • 1 year of customer service or call center experience preferred.

 

  • Prior experience in the Hospitality or Travel industries preferred.

 

  • Must be internet savvy and proficient at navigating multiple systems simultaneously.

 

If you are someone that easily adapts to change, maintains a positive attitude, and strives to deliver extraordinary experiences…every time, then we want to connect with you today!

No Sales Required

 

Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.